Frequently Asked Questions

Answers to commonly asked questions

General Questions

What are the facilities available at Marina Island Jetty Complex?

10-15 minutes ferry ride from MarinaIsland Jetty to Pangkor Island Jetty.
Drop off/ Pick up family members/ relatives/friends/ passengers/ travelers at LOADING BAY situated at the jetty itself.
Guaranteed parking area.
24 hour security patrolling.
Wheelchair/ OKU friendly
Boarding area with seats/ chairs (Covered)
Waiting area with seats/ chairs (Covered)
Surau
Toilets/ washrooms/ restrooms.
Food and beverages (F&Bs) outletsare available within the jetty complex for meals/ breakfasts/ lunches/ dinners.

Where is it located?

Marina Island Jetty Complex is located in between Lumut and Pangkor Island with a distance of 2km. Ferry ride from Marina Island Jetty to Pangkor Jetty is only 10-15 minutes. You can DRIVE into Marina Island to reach Marina Island Jetty Complex, and take a ferry ride to Pangkor Island.

What are the "ticket price" to Pangkor?

Adult – RM14 (Round ticket)
Child – RM5 (Round ticket) (Above 3 years old and below 12 years old)
Child – Free (Less than 3 year old), not entitled to a seat

What time must we be at the jetty?

You must arrive at the Marina Island Jetty at least 45 minutes prior to time of departure as specified on your ticket.

How long does a tourist need to stay in Pangkor Island before they are entitle to buy duty free goods?

Please refer to the Guideline stated below:

“PANDUAN UNTUK MELANCONG KE PULAU PANGKOR"

PENGECUALIAN CUKAI / DUTI

KASTAM DIBAWAH BUTIRAN 11

PERINTAH DUTI KASTAM

(PENGECUALIAN)

SYARAT - SYARAT PENGECUALIAN CUKAI / DUTI

Barang perlu dibawa bersama oleh pemilik.
Pengunjung perlu berada di Pulau Pangkor tidak kurang daripada tempoh 48 jam.
Resit penginapan / tiket perjalanan atau apa - apa resit pembuktian perlu dikemukakan.
Semua tiket / resit pembelian hendaklah dikemukakan kepada Pegawai Kastam semasa pemeriksaan.
Jumlah nilai kesemua barangan yang dibenarkan tidak melebihi RM500.
Senarai dan jumlah barangan yang dibenarkan

Pakaian - tidak melebihi tiga (3) helai.
Kasut - tidak melebihi satu (1) pasang.
Makanan - tidak melebihi RM150.
Rokok - tidak melebihi 1 karton / 200 batang.
Lain - lain produk tembakau - tidak melebihi 225 gram.”

What if I lost my ticket?

Lost ticket cannot be replaced. A new ticket is to be purchased.

What if I missed the scheduled date and time of the ferry trip as stated on my ticket?

There will not be a replacement of ticket if you have missed the scheduled ferry due to whatsoever reason. A new ticket is to be purchased in order to board another ferry.

Can I change the date or time of ticket purchased?

Date and time for a ticket purchased cannot be changed. A new ticket is to be purchased for the new intended date and time.

Can I give away ticket purchased to someone else?

The ticket is purchased under the name of the passenger. If the passenger is unable to travel, the ticket cannot be used by a different passenger. A new ticket must be purchased under the new passenger’s name.

Can I cancel ticket purchased and ask for refund?

Ticket cannot be cancelled and ticket sold is not refundable.

How to purchase tickets for a group?

Tickets for a group of passengers can be purchased via online at www.pangkorferry.com by entering each passengers’ details.

What if I am from a licensed Travel Agent?

Please contact our hotline on +60165240800 for further action.

Where can I get the latest ferry schedule?

You can obtain the latest ferry schedule @ www.pangkorferry.com

Will the ferry departure time change?

Due to Mother Nature of water tides and weather condition and or mechanical/ technical error of ferries, ferry schedule may change at the discretion of management. If you have purchased the ticket, please check for the latest ferry schedule prior to your travel to Marina Island Jetty.

Can I purchase ticket via online?

You can purchase ticket online by clicking www.pangkorferry.com

Where can I get actual ticket purchased online?

Ticket that you purchase online will be emailed to you at the email address that you have entered during your purchase online. Therefore, it is important that you ensure that the email entered, is correct or valid email. The file is in PDF format.

You may use the ticket on your mobile phone to check-in at the Boarding Gate. Otherwise, you may print out the ticket and present the ticket at the Boarding Gate to enter. If you do not have the printed ticket that you have purchased online or E-Ticket at all, you may print the ticket at the Ticketing Counter at a cost of RM2.00 per ticket. You do not have to obtain or claim for a boarding pass at the ticketing counter. The ticket itself is the official boarding pass, as long as the ticket is still valid.

At the Check-In point for boarding, the QR code on the ticket will be scanned. Once scanned, the ticket is considered used and becomes invalid for another departure of the same.

What information that I need to prepare and why do you need this information?

Make sure you have required information prepared such as Name, contact number, / IC/ MyKad / MyKid / Passport number, date of birth and gender.

I have an OKU/ disabled family member. Can a wheelchair be brought into the ferry?

Yes, you can bring the wheelchair into the ferry. We are wheelchair friendly.

Do you have a wheelchair that I can use prior to boarding onto the ferry?

At Marina Island Jetty, you may borrow wheelchair from our Ticketing Counter.

Can I bring the bicycle / cargo into the ferry?

Unfortunately, cannot. The ticket purchased is for passenger and the ferry is a passenger ferry.

Is there any parking facility at the Marina Island Jetty?

There are lots of parking lots available. You will surely have a spot to park.

Is it secure to park at Marina Island?

Securities are patrolling 24 hours. However, “Park at your own risk” applied. Please do not leave any valuables in your vehicle.

What is the parking rate?

There are many parking zones with slightly different rates. It depends on the availability of the zones upon your arrival.

We have a group / convoy of cars or bikes. Can we book parking lots for our group?

Yes, depending on availability. We suggest that you book early. Please contact us on our Parking Hotline @ +60165242800.

Is the distance of the parking area far away from the jetty?

All parking areas are within walking distance. We suggest that you DROP OFF and UNLOAD your luggage and other travelers/ passengers/ senior citizens/ pregnant ladies, at our “LOADING BAY”. The driver then park the car.

Can I bring pets into the ferry?

No. Pets are not allowed into the ferry.